Frequently Asked Questions
The 2024-2025 FAQ will be available soon.
Plan Information
Aetna Pediatric Dental Benefit Information- California.pdf
Additional Benefits
For more information on additional benefits, please click the 
sign next to the specific benefit.
Aetna's Informed Health® Line
Call toll free 1-800-556-1555 24 hours a day, 7 days a week.
Get health answers 24/7. When you have an Aetna health benefits and health insurance plan, you have instant access to the information you need. Our tools and resources can help you: • Make more informed decisions about your care • Communicate better with your doctors • Save time and money, by showing you how to get the right care at the right time
When you call our Informed Health Line, you can talk directly to a registered nurse. Our nurses can discuss a wide variety of health and wellness topics.
Listen to the Audio Health Library:* It explains thousands of health conditions in English and Spanish. Transfer easily to a registered nurse at any time during the call. * Not all topics in the audio health service are covered expenses under your plan.
On Call International - Aetna
On Call Travel Assistance Benefits
On Call Travel Assistance ID Card
STUDENTS GOING ABROAD OR 100 MILES or MORE FROM PRIMARY RESIDENCE
For students studying or traveling abroad or 100 miles or more from their primary residence, the Student Health Insurance Plan provides worldwide travel assistance to you or your covered dependents through On Call International, the 24-hour worldwide assistance service.
When studying or traveling abroad, keep your identification card with you and take a copy of the brochure for reference. When outside of the United States, you will likely be asked to pay for your medical care first and then will need to seek reimbursement. Covered Expenses will be reimbursed on a Non-Network basis. When you submit claims for reimbursement, you will need to have the itemized bill(s) translated into English and include a letter informing the claims administrator that you are seeking reimbursement for charges previously paid. Please insure that your name, ID number, address (to receive your reimbursement check), and the College's name are on the bill.
Medical and Travel Assistance Services 24/7/365, including:
- 24/7 Emergency Travel Arrangements
- Translation Assistance
- Emergency Travel Funds Assistance
- Lost Luggage and Travel Documents Assistance
- Assistance with Replacement of Credit Card/ Travelers Checks
- 24/7 U.S. Nurse Help Line
- Medical/ Dental/Pharmacy Referral Service
- Hospital Deposit Arrangements
- Dispatch of Physician
- Emergency Medical Record Assistance
- Legal Referral
- Bail Bonds Assistance
Emergency Medical Evacuation & Repatriation of Remains
These benefits are designed to assist students when traveling in a foreign country or when 100 or miles from their primary residence, whether on campus or on a trip.
- Unlimited Emergency Medical Evacuation
- Unlimited medically Supervised Repatriation
- Unlimited Return of Mortal Remains
- Visit by Family Members/ Friend During Hospitalization
- Return of a Traveling Companion
- $2,500 Emergency Return Home in the Event of Life -Threatening illness of a parent or sibling
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Helping you find the right specialist, no matter what health insurance plan you carry.
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Our plans are customized specifically for students, to ensure your experience on campus is a healthy, happy one.
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