For information on general claims processing, please click the expand button:
Important Claims Payment Information
The following information below will assist you with understanding how your medical insurance claims will be processed. Please read this information carefully to ensure you understand what processes must occur in order for claim processing.
*Please note that failing to provide any additional information outlined below may result in a delay or denial of your submitted claims.
To determine which of the claims payment provisions described below apply to your plan, please refer to your plan brochure. This can be found by clicking on the 'My Benefits & Plan Information' tab to the left.
Excess Policy: If your student medical insurance plan is an Excess Policy, this means that if you have another health insurance plan, your other insurance plan is considered your 'primary' insurance plan and will pay first. The student insurance plan will therefore not pay for any eligible benefits until your primary insurance has paid according to their policy terms. It is important that you provide health insurance information for both policies to your provider at the time services are rendered. Not providing this information may significantly delay claims processing.
Coordination of Benefits: If your student medical insurance plan has a Coordination of Benefits provision, this means your student medical insurance plan will coordinate the payment of claims with your other insurance company. You will need to advise your provider that you are covered under two policies and then provide the claims company with information about your other health insurance company. Not providing this information may significantly delay claims processing.
Primary Coverage: If your student medical insurance plan is a Primary Plan, this mean that the student medical insurance plan will pay all claims for eligible covered expenses as the primary carrier and will not coordinate benefits with any other insurance plan. If you have other insurance, you may submit any unpaid charges to your other insurance.
Is any other information needed in order to pay a claim?
If the treatment you received was a result of an accident, you will receive a letter from the claims administrator asking for information about the accident, i.e. if it was the result of a motor vehicle accident, from playing sports, etc. Your claim cannot be processed without this information, so please respond to the letter promptly. You may also receive a letter asking you if you are covered by any other health insurance plan. It is important to respond promptly to this as well.
Who is My Claims Company?
WebTPA is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid.
Important Health Insurance ID Card Instructions
To access your Account and print your ID Card on the WebTPA Website:
Go to www.WebTPA.com and click on the green "Login" button on the top right of the screen. Select "Member Login" from the three choice
1. On the Online Member Portal Page, click "Register Now." Read the License Agreement and click "Agree."
2. In the box under "Subscriber SSN or Member ID," enter your TSU Student ID number
3. Under the "Subscriber Home Zip Code" enter the Zip code for your local U.S. address.
4. In the box "Subscriber Date of Birth," enter your date of birth using the format MM/DD/YYYY.
5. Click "Next," then follow the prompts to create a username and password (password must be at least 8 alphanumeric characters) and enter three security questions and answers.
6. Confirm your information. You may then log in to the site with the username and password you just created. From the Home page, click the link, "Print or Request an ID Card."
How Do I Contact the Claims Company?
WebTPA
PO Box 2415
Grapevine, TX 76099-2415
1-800-407-0620
Email: helpme@webtpa.com
Providers will bill the claims company directly. In the event you paid for services and need to be reimbursed, mail the original invoice (keep a copy), proof of payment, and a copy of your insurance ID card to WebTPA. Medical claim forms are not required. Please retain a copy of all mailed documentation for your records. Approximately 30 business days are required to process a reimbursement for a medical claim.
Claim Form
A claim form is not required.
However, you can download one by clicking on the following link:
Medical Claim Form
Gallagher Student Health & Special Risk 500 Victory Road, Quincy, MA 02171
